Great customer service technitian!
HVAC problems are never fun, but the folks at Frosty's make dealing with them as painless as possible. Staff from the office and all of the technicians I have met were exceedingly polite, pleasant, and efficient. I first dealt with Frosty's as a renter and when my new place needed a system I didn't hesitate to give them a call. Definitely recommend!
Pat was very friendly, and explained the situation very thoroughly. Also, he maintained excellent safety protocols.
Very much appreciated Patrick's forthright honest advice in replacing a heat pump for my tenant (in the middle of summer). He very nicely laid out the full range of my options. Very professional.
The two technicians, Pat and Pat who came out to help us with our 2 zone system were professional, knowledgeable, and took the time to answer each question I had. I will gladly be relying on them in the future
We’ve been with Frosty’s for 20 years. No complaints and always happy with the service. Pat Murray is great - I even ask for him now. Thanks Frosty’s!
Pat did a great job and got the cool air flowing again.
As always, Pat gave great service!
Blower motor stopped functioning in the upstairs air handling unit. Thought it was frozen so let it thaw for a day. Turned it back on but still nothing. Called Frosty's and Pat came out to look at the system. Blower motor was shot. System overall was 11 years old, so we opted for replacing the entire system. This is the fourth time we've worked with Frosty's: 2x A/C, water heater, and furnace. Always good, timely service and reasonable prices when we've shopped around for comparisons. We'll stick with Frosty's in the future.
Pat walked me step by step of everything he did and what issues my AC was having. From the electric issue of the heat pack to the capacitor of the outside unit. He was very knowledgeable and very nice. Would work with them again
Professional, polite, and informative. Technician ensured the heating/cooling system was operating properly, changed filter, and offered recommendation for setting cooling system to maximize efficiency. Followed all COVID-19 safety protocols. Thank you Frosty’s for continually providing excellent service!
Very pleasant and professional just as we have come to expect from Frosty’s. Our technician was on time and observed all COVID precautions.
I had a leaking pipe. I called on Thursday afternoon before the Memorial Day weekend and they sent Pat here early Friday morning. Not only did he immediately fix the issue but he was also very courteous and friendly!
Tech was efficient. Assessed the problem and came up with a good solution.
Pat is an absolute delight and gave me good instructions on where to keep spare filters and how to keep an eye on my air scrubber. Once again Frosty’s has provided great service!
Explained every step and quickly resolved the issue! Provided excellent monthly maintenance advice. You have me as a customer from now on!!
As always Frosty's provided great service, timely and professional.
Pat is fantastic - good work on the HVAC, gives great advice, and is just a pleasant person to interact with. Five stars all around.
I have been a Frosty's customer for 20 years and they never fail! Last year during winter check up they reminded me my system was old and operating on freon which they could not replace anymore if there was ever a problem. Given age of system, I decided to replace it before it crashed...which would likely be in a heat or freeze wave given Murphy's law. I did my research and they answered all of my questions patiently, guiding me to a very efficient, appropriately sized unit at a comfortable price point. They did the install in February...a few weeks before the pandemic shut down. I can't tell you how grateful I have been for a new heating- AC system during this pandemic. One less major issue to worry about. And even though working at home full time with the system always on (we typically turn it way back when we are at work), the heating/AC bills did not go up...they actually went down given the unit's efficiency. Huge thanks to the Frosty's team for their guidance, reminders about the age of my system, and perfect install.
Pat did an AC check as part of my service contract. He is always thorough, friendly, and happy to answer my questions and explain things.
Wonderful service, as usual. Technician arrived during the appointed time.
Prompt and professional
AC went out on us and needed fast service. Frostys got me in that same morning. Pat showed up at the beginning of his window and serviced the whole system per my request. Problem solved. Efficient, courteous, wore a mask. Will use Frosty's again!
Pat is friendly and performed a thorough and well-documented check up of my system. I wish the results of the check up had been better. I was provided with quotes to replaced my aged HVAC system and water heater.
The tech provided great service
Pat was great! Helpful and informative!
Pat answered all of my questions and provided good suggestions.
I have been a Frosty's customer for over 20 years. I continue to use the service because they are professional and get the job done. I have a service contract with them to check my HVAC system in the Spring and Fall. They call and email to remind me of the service. They schedule appointments quickly and perform the service as needed. The staff has always been great, and I would recommend them highly.
I have used other hvac services in the past, but I always feel that my equipment has been thoroughly checked out when they leave. One less thing to worry about!
Early arrival; great service; Technician is wonderful rep for the company
Same person(Pat) came again. Friendly and thorough.
Frostys was able to come out quickly and diagnose and fix an issue with my A/C in no time. I was very happy with their service and would definitely recommend Frostys. Very friendly and helpful.
I’ve been a Frosty’s customer for nearly 25 years. They’re reliable, the prices are fair, and even when something unexpectedly went awry a couple years ago, they were right there - with no fuss- to set it right. When they make recommendations about system upgrades, they are sensible things to consider but the reps are never pushy. I’m a picky customer and it’s rare that I do a review. But bottom line, here it is: Great service. Fair price.
Always have positive experience with Frosty's.
Always great, always profesdional.
My service tech arrived right on time, diagnosed my problem in minutes. He was friendly and answered all my questions in terms I could understand. He also passed on some good maintenance tips! We've been customers at Frosty's for 20 years. This is why we stay!
I called Frosty's this morning after discovering water under and around my furnace. The had a technician out by 10am and he found and addressed the problem (humidifier). They are always prompt and helpful!
Pat was awesome! Not only did he do a thorough inspection of my system, but he also educated me on the new filters that I had just received. Pat took his time and explained to me the reason why they would not be very efficient and then told me what type to use. Frosty’s always provides such great service!