Local Reviews

Frosty's Heating and Cooling, Inc. Rated 4.9 out of 5 stars based on 70 customer reviews

Map of Alexandria, VA

Great Service, Thorough Visit




Review of Frosty's Heating and Cooling, Inc.

Phil did a very thorough job. He was able to identify the potential issue on his first visit, make a recommendation, for which we agreed to. Upon his return visit, he was able to address the issue. I appreciate the time and thoroughness he gave to our situation.


Map of Arlington, VA

Fantastic service




Review of Frosty's Heating and Cooling, Inc.

Phil was amazing. He was prompt informed on his craft and patient when explaining what was going on. I would absolutely ask for him for any other related needs and he is a stellar example of why i keep coming back to Frostys for service. His knowledge experience and efficient and effective work makes the cost completely reasonable. Also he’s super easy to be around which is also awesome!


Map of Fairfax, VA

Professionally friendly




Review of Frosty's Heating and Cooling, Inc.

Phil, was quite the professional and teacher when I asked a question of him. We greatly appreciate his time, expertise and courtesy when he completed our bi-annual maintenance. Thank You!!! - Mark


Map of Arlington, VA

Excellent Customer Service




Review of Frosty's Heating and Cooling, Inc.

The technician was professional and clearly explained the issue and communicated the options. There was no pressure at all. Problem was remedied.


Map of Arlington, VA

Excellent Service




Review of Frosty's Heating and Cooling, Inc.

Phil was polite, friendly, and expalined all the work that needed to be done. Great job! Highly recommend.


Map of Alexandria, VA

Great Service




Review of Frosty's Heating and Cooling, Inc.

Prompt and courteous. Furnace has always worked well.


Map of Arlington, VA

Just OK service




Review of Frosty's Heating and Cooling, Inc.

I’ve used Frosty’s for 25 years. The service this time was just OK. The technician found a problem with a part in the air handler under warranty and tried to up-charge me with a more expensive part not included in the warranty & the fee to install it was almost as expensive as their service agreement. This is the second time the technician found a part that needed to be replaced. The last time was in the outside unit & he up-charged me then, only I was too naive to know it! I have to trust that these parts needed to be replaced.


Map of Alexandria, VA

Very helpful




Review of Frosty's Heating and Cooling, Inc.


Map of Alexandria, VA

Great Service at a Great Price




Review of Frosty's Heating and Cooling, Inc.

Great job letting me know when to meet the technician at home...very friendly and helpful office staff


Map of Alexandria, VA

Great, friendly service




Review of Frosty's Heating and Cooling, Inc.


Excellent and Timely Service




Review of Frosty's Heating and Cooling, Inc.

I was impressed with how timely Phil showed up and took time to address my questions and concerns to ensure that the recommended HVAC repairs were exactly what I needed, nothing more and nothing less. Phil was courteous and professional and walked me through all the repairs he made. My HVAC unit now sounds brand new! I definitely recommend Frosty’s for quality and reliable service.


Great experience




Review of Frosty's Heating and Cooling, Inc.

Great pandemic process - almost no contact, fully masked and very smooth.


Frosty visit with Phil




Review of Frosty's Heating and Cooling, Inc.

Phil has been servicing my heat & AC for several years now. He friendly, very familiar, pleasant & thoroughly experienced in working with our system. He was on the team who installed our replacement system.


Great Honest Service




Review of Frosty's Heating and Cooling, Inc.

Phil always gives me his honest opinion. I definitely trust Phil and Frosty’s.


Great service!




Review of Frosty's Heating and Cooling, Inc.


Always Great Service




Review of Frosty's Heating and Cooling, Inc.


Good service!!




Review of Frosty's Heating and Cooling, Inc.

A visit that gives me peace of mind.


Always reliable, professional, and courteous




Review of Frosty's Heating and Cooling, Inc.

Phil was efficient, friendly, and professional. He suggested maintenance and prioritized the items, explaining the knapsack of each. He made suggestions that saved me $$, and I trust Frosty’s to be fair in all of its transactions.


Excellent Service




Review of Frosty's Heating and Cooling, Inc.

Phil was courteous, efficient, let us know what the issues were with our systems - very professional.


Always Great Service!!




Review of Frosty's Heating and Cooling, Inc.

We've been using Frosty's for over 10 years now. They installed our Trane AC and boiler/furnace for radiant heat. Always available when we need them, plus they come out twice a year for check-ups. Phil is always professional and a pleasure to talk to, he explains everything he's working on and gives us Information about potential upcoming service. A+ in my books!!!


Great service professional




Review of Frosty's Heating and Cooling, Inc.

Phil was great, arrived in a timely manner and was very professional. He changed our filter and did a detailed check on our system.


Great service




Review of Frosty's Heating and Cooling, Inc.

Philip provided efficient and knowledgeable review and clearly explained the problem and solutions. Very pleased.


Great Service




Review of Frosty's Heating and Cooling, Inc.

Phil explained my HVAC's problem, gave me options and prices, and fixed it!


Quality service as expected




Review of Frosty's Heating and Cooling, Inc.


Knowledgeable Technician




Review of Frosty's Heating and Cooling, Inc.


Great Service




Review of Frosty's Heating and Cooling, Inc.


Phil was great




Review of Frosty's Heating and Cooling, Inc.

Impressed with Phil’s knowledge and service. Thanks.


Great Service




Review of Frosty's Heating and Cooling, Inc.


Were things missed previously




Review of Frosty's Heating and Cooling, Inc.

We had the tech out because our thermostat stopped working. Turns out the failsafe had triggered a shutdown due to moisture and gunk in the system. We had had this system undergo routine maintenance in the spring and had to have someone else back out after we found it was leaking water. The tech today found that the failsafe had tripped because the system was not adequately cleaned. Our question is: Why, after a routine maintenance and a service call, was this missed twice? This visit cost us over $400, and while we are happy to have the A/C working again, we wonder if this was all avoidable.


Phil’s a great service guy




Review of Frosty's Heating and Cooling, Inc.

Phil’s always friendly & polite. It great to see the same techs each time my unit is serviced. These guys have been with Frosty’s a long time. A+


Weekend Service




Review of Frosty's Heating and Cooling, Inc.

Our air conditioner malfunction Friday night on what would be the hottest weekend of the year. Contacted Frosty’s early Saturday morning and Patrick hooked me up with Phil who was over within a few hours and made the repair within 30 minutes. Excellent service, particularly under the circumstances of it being a weekend and during away.


Excellent Efficient Service




Review of Frosty's Heating and Cooling, Inc.

Very friendly and obviously experienced


Great Service!!




Review of Frosty's Heating and Cooling, Inc.

Phil has been providing us with great service for some years now! I greatly appreciated the text and phone notification telling me that Phil was on his way.


Great job!




Review of Frosty's Heating and Cooling, Inc.

Very satisfied with the service from Philip & Frosty’s! Philip came prepared with a mask, gloves & booties! Checked my system & made recommendations for keeping my unit healthy!


Great service and professionalism




Review of Frosty's Heating and Cooling, Inc.


Excellent service performed by Phil!




Review of Frosty's Heating and Cooling, Inc.


Response from Frosty's Heating and Cooling, Inc.:

Thank you so much! We're happy Phil took good care of you. Let us know if there's anything else we can do! : )


Contract preventive maintenance check up




Review of Frosty's Heating and Cooling, Inc.

Professional and very respectful of entering our home during COVID-19. Took all of the recommended precautions for us and himself. Did the work efficiently and promptly.


Response from Frosty's Heating and Cooling, Inc.:

Hi Daniel! We really appreciate your 5 star review for Phil. We're glad he took good care of you and followed our Covid precautions to keep everyone safe. If you need more AC, please let us know!


Reliable Frosty's




Review of Frosty's Heating and Cooling, Inc.

I have been using Frosty's on two properties and they are honest and reliable. I recommend Frosty's to anyone looking for a top notich HVAC company


Response from Frosty's Heating and Cooling, Inc.:

Thank you so much, Ralph! We are so happy to have such a loyal customer, and we're honored to work with you. If there's anything else we can help with, please let us know!


Phil was a huge help getting our AC back up and running in a timely manner




Review of Frosty's Heating and Cooling, Inc.

Would recommend to anyone


Response from Frosty's Heating and Cooling, Inc.:

Hi Jordan! Thank you for your praise of Phil - I'm very glad he was able to get you back up and running in preparation for the hot weather we will have over the summer. If you need anything else, please reach out and let us know!


Great Service




Review of Frosty's Heating and Cooling, Inc.

Phil has serviced my HVAC for years.. His knowledge and advice have been greatly appreciated. He definitely deserves 5 Stars


Response from Frosty's Heating and Cooling, Inc.:

Thank you so much, John! I'm so glad Phil's knowledge has come in handy, and helped keep your system running well. If you need anything else, please let us know, and we'll make sure to send Phil again!


Customer




Review of Frosty's Heating and Cooling, Inc.

Efficient, on time, trustworthy and courteous.


Response from Frosty's Heating and Cooling, Inc.:

Hi Mary! Thank you for your review. I'm glad Phil was professional and did a great job working on your HVAC system. Please let us know if you need anything else!


Professional Service




Review of Frosty's Heating and Cooling, Inc.

Phil is the only Frosty's technician hat I tm wish to service e my equipment. Professional to a tee and very. Informative as to what to watch out for with maintenance issues.


Response from Frosty's Heating and Cooling, Inc.:

Hi Tim! Thanks for letting us know Phil's doing a great job - we want to do all we can to extend the life of your system and keep you comfortable. We hope you'll keep us in mind for all of your HVAC needs!


Spring checkup




Review of Frosty's Heating and Cooling, Inc.

Frosty sent Phil to our house to do the spring checkup on the air conditioner. He arrived as scheduled, was courteous and professional. Phil did a thorough checkup and even remarked about our last year’s maintenance. We recommend Frostys always!


Response from Frosty's Heating and Cooling, Inc.:

Hi Betsy, thank you so much! We really appreciate customers like you who we see again and again, which helps us consistently maintain your HVAC unit. I'm so glad Phil did a great job, and we hope you'll call again when you need something!


Professional and Knowledgeable Service




Review of Frosty's Heating and Cooling, Inc.

Phil provide professional and knowledgeable advice on how heating system. Was timely in the appointment and courteous in his demeanor. A credit to Frosty’s.


Response from Frosty's Heating and Cooling, Inc.:

Hi David! Thank you so much for your review. I'm glad that Phil treated you well, and that you are happy with your service. Please let us know if we can help with anything else!


Great routine maintenance




Review of Frosty's Heating and Cooling, Inc.

Phil, as usual, has done an excellent job maintaining and keeping our AC in good working order. Top notch technician. Thank you!


Response from Frosty's Heating and Cooling, Inc.:

Hi Dan! I'm so glad Phil provided stellar service - thank you so much for your review! If we can help with anything else, please let us know.


Professional Service




Review of Frosty's Heating and Cooling, Inc.

Everything was good and smooth and Phil was professional. He was masked and gloved and safe. L


Response from Frosty's Heating and Cooling, Inc.:

Hi Candace! Thank you so much for your review - we are working hard to keep both you and our tenants safe. If you need anything else, please let us know!


Annual checkup




Review of Frosty's Heating and Cooling, Inc.


Response from Frosty's Heating and Cooling, Inc.:

Hi Margaret! Hope everything went well today. If you need anything else, please let us know and we'll be happy to help!


Probably best value in town




Review of Frosty's Heating and Cooling, Inc.

Frosty’s is professional, efficient, transparent, and experienced. They are not the cheapest in town, but they are probably the best value overall, based on my anecdotal experience. They were attentive, and the experienced technician explained everything clearly, providing me various options from which to choose. The job was well done, and the technician even double checked to make sure everything was good to go. He also went above and beyond to fix some minor things at no cost for preventative reasons. They earned our business for the long term - Family in Alexandria.


Response from Frosty's Heating and Cooling, Inc.:

Hi Richard! Thank you so much for the glowing review - I have passed it on to Phil so he can brag! I am so happy your service went well. We do try to spend the time needed to make sure everything is taken care of, and to do everything we can to keep your system working well. Please let us know if there is anything else we can help with!


20 Years of Great Service




Review of Frosty's Heating and Cooling, Inc.

We started using Frosty's for our HVAC needs more than 20 years ago. Through the years, their technicians have been consistently friendly and knowledgeable. They arrive on time. They take great care of not just our HVAC equipment, but they are also careful while they are working in our home. Over the years, in addition to regular maintenance inspections in the spring and fall, we have purchased a new furnace, new air conditioner, and new water heater from Frosty's. Today, Phil Robrahn was our service technician, and his work was just as described above. I should note that he used a face mask and gloves due to the coronavirus, which we appreciate. At the end of his service call, he gave me a frank assessment: our 16-year-old air conditioner was working properly but it was near the end of its life. Phil laid out our options - to include taking no action since the unit was currently working - but he also noted that the unit could easily fail especially during the heat of the summer. He gave us replacement options, as well as discounts available to us by replacing before the summer season (in addition to the discount we receive for being long-time customers). Based on Phil's recommendation and our years of positive experience with Frosty's, we decided to replace our unit and an appointment was set to have the work done two days later. We love Frosty's and are happy to recommend them.


Response from Frosty's Heating and Cooling, Inc.:

Hi David! Once again, thank you for the kind words for both Phil and Leo and Paul. I'm glad that we were able to provide stellar service, multiple options, and conclude with a well done installation. If you need anything else, please let us know and we'll be happy to help!


Great maintenance check, as always.




Review of Frosty's Heating and Cooling, Inc.

He arrived with in the four hour window and got the maintenance check done in a timely and friendly manor.


Response from Frosty's Heating and Cooling, Inc.:

Hi Jessica! Thanks for the review. I'm glad Phil's service was efficient and friendly. We hope you'll give us a call with any additional HVAC needs!

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