Your Best Choice for Furnace, Boiler, and AC Repair in Alexandria, VA (2)

Pat was very friendly, and explained the situation very thoroughly. Also, he maintained excellent safety protocols.

Pat did a great job and got the cool air flowing again.

On time, on budget, great service

Air conditioner went out. Unit was 10+ years old, so we opted for a new unit. Was able to schedule replacement within a week of system going out. Technician came by one day early to confirm measurements and set a start time of my choice. Day of replacement, the team was here on time and was able to get the entire job done in the time they estimated (1/2 day). System is up and running now with no issues.

Great team - efficient, professional, courteous. Couldn’t ask for more. Thanks again for great work!

Never had a bad visit from Frosty’s. Very friendly staff.

Todd did a great job—knowledgeable and professional.

Explained every step and quickly resolved the issue! Provided excellent monthly maintenance advice. You have me as a customer from now on!!

As always Frosty's provided great service, timely and professional.

Todd was very thorough and answered all my questions in a way I was able to understand.

AC went out on us and needed fast service. Frostys got me in that same morning. Pat showed up at the beginning of his window and serviced the whole system per my request. Problem solved. Efficient, courteous, wore a mask. Will use Frosty's again!

Pat is friendly and performed a thorough and well-documented check up of my system. I wish the results of the check up had been better. I was provided with quotes to replaced my aged HVAC system and water heater.

Frostys was able to come out quickly and diagnose and fix an issue with my A/C in no time. I was very happy with their service and would definitely recommend Frostys. Very friendly and helpful.

We had our A/C unit replaced, and the Frosty’s crew was on time, professional, efficient, and friendly. And their price was very fair/competitive. Overall, it was a great experience for a large job, and we appreciate the great service!

I’ve had a service contract with Frosty’s since 2001, and you installed my heater/air conditioner and air scrubber. I have recommended a bunch of folks to you. That being said, the tech you sent was my least favorite in 20 years. He began by explaining that he “does things differently” - a phrase he repeated 3 times in the first few minutes until I explained I’m looking for the SAME service I’ve had for 20 yrs. Todd glibly told me he expected me to give him a good Yelp review and raised the issue of a Yelp review twice. If I gave him a Yelp review I can assure you Frosty’s would not be happy. Todd left a piece of equipment hanging from a vent after he left. I had to pull a ladder and take it down. Then I called Frostys and was told he would be back to pick up the piece of equipment, which I left outside on the stoop. Two days later it is still hanging on my door handle. Not sure where you found Todd but I believe you can do better. Patricia Moynihan

Todd was great. He took his time explaining the repair that we needed and performed excellent work.

They were gentleman. Left no mess.

Phil did a very thorough job. He was able to identify the potential issue on his first visit, make a recommendation, for which we agreed to. Upon his return visit, he was able to address the issue. I appreciate the time and thoroughness he gave to our situation.

I am overwhelmingly satisfied with the service I received. The technician (Todd) was prompt and professional. He helped fix the problem we were having...exactly the way we were hoping...and carefully explained what we experiencing. Todd also made certain our whole system was functioning properly by testing beyond the issue we called for. Every customer service interaction should be this pleasant. I absolutely recommend Frosty's folks based on this experience.

Todd was very professional and got the job done right!

From the first phone call to completed installation of a new furnace, everyone was professional, personable, and knowledgable. When another company failed to respond after several below freezing nights, Frosty stepped in, quickly assessed the issue, and installed a new furnace. I am very grateful to have heat back on in the home. God's blessing to you all, Mrs. Robinson

Prompt and courteous. Furnace has always worked well.

Great job letting me know when to meet the technician at home...very friendly and helpful office staff

Todd was knowledgeable and thorough in his maintenance check, and punctual — I appreciated him calling to let me know when he would arrive. Even though it looks like I need a new HVAC unit, he shared options in a low-pressure, positive way. I would use his services again and highly recommend him to others!

Todd was very personable, polite and respectful of COVID practices. He was very thorough but also efficient in his winter checkup routine.

Pat was informative and detailed. Only issue with Frosty's is failure to return calls on day of service to find out where in the appointment window we were. Because one of the 2 properties is rental with a tenant, we were unable to inform tenant of ETA within the appointment window. Return customer calls!

Phil was efficient, friendly, and professional. He suggested maintenance and prioritized the items, explaining the knapsack of each. He made suggestions that saved me $$, and I trust Frosty’s to be fair in all of its transactions.

Phil was courteous, efficient, let us know what the issues were with our systems - very professional.

Service is always so far above other companies, especially the very large ones

Well Done - did not take as long as I thought it would. Team worked well together.

Frosty is always dependable and honest. I appreciate both. Recommend them.